Warranty & Returns

Buy with confidence. Every Ballo pair comes with free 30-day returns, a 12-month warranty and free lifetime repair labour.

Free returns within 30 days

We want you to love your purchase. If for any reason you're not completely happy, you can return it free of charge within 30 days of purchase. To start a return, contact us or email ballo@ballo.co.za.

Proof of purchase is required.

12-month warranty

All our products include a 12-month warranty covering manufacturing faults and defects. The warranty doesn't cover lens damage, or issues caused by wear and tear, misuse or accidental damage.

After inspecting your frames, we'll repair them wherever possible:

• If replacement components are needed, a charge may apply.
• If a repair isn't possible, we'll offer a discount on a replacement frame or a full replacement, depending on the case.

Each case is assessed individually to find the best solution for you. To start a warranty claim, contact us or email ballo@ballo.co.za.

Free lifetime repairs

We want your frames to stay in use for as long as possible, so we offer free lifetime repairs on all our products. Labour is always free. You only cover replacement parts (outside the warranty period) and shipping.

Bring or send your frames to our workshop at Side Street Studios, 48 Albert Road, Woodstock, Cape Town (Mon-Thu 09:00-16:00, Fri 09:00-14:30), and we'll repair them and send them straight back. To ask about a repair, contact us or email ballo@ballo.co.za.

Scratched lenses? We can also relens your frames.